Stakeholder Services
 
  According to AA1000 Stakeholder Engagement Standard (SES), the Company identified six categories of stakeholders in 2018, including, customers, employees, investors, suppliers, government and community groups, according to the five major identification principles of “Responsibility”, “Influence”, “Tension”, “Dependency” and “Diverse perspectives”.
 
  Please see the following approach to access Syncmold's stakeholder representatives:
Stakeholders Importance to Syncmold Communication Channel
and Frequency
Concerned Issues Chapter of Response
 

Customers

Customer satisfaction on our
products and services is the key to
our sustainable operation.

.Maintain contact (instant) via e-mail
 or communication software
.Customer satisfaction survey and
 improvement (annually)
.Sales perform review and inquire
 matters requiring improvement
 (irregularly) with main customers

Sales Development Division/Ms. Hsu
sales@syncmold.com.tw

.Product quality
.Product liability
.Delivery management
.Customer relationship
 management

1.1 Current Status and
  Development

2.1 Environmental Policy

  Employees

Employees are the most important
asset of the Company and one of
the stakeholders we care the most.
The creativity and stable job
retention are key foundation for
Syncmold's continuous leading
position in the industry.

.Convene employee welfare
 committee meetings (quarterly)
.New employee educational
 training (irregular)
.Internal employee complaint
 channel (instant)

General Administration Division/Ms. Lee
employee@syncmold.com.tw

.Employee welfare
.Occupational health and safety
.Talent cultivation

3.1 Friendly workplace

3.2 Protection of rights
  and interests

 

Shareholders/
investors

Fund investments represent the
trust and support of shareholders
/ investors on the Company and
also allow Syncmold to continue
excel further with innovation with
respect to corporate sustainable
operation.

.Shareholders' meetings (regular)
.Investor conferences (irregular)
.Announcement at Market Observation
 Post System or Company website

Investment and Corporate Information
Division/Mr. Liu
information@syncmold.com.tw

.Corporate governance
.Business operation performance
.Sustainable operation policy

1.1 Current Status and
  Development

1.3 Corporate governance

  Suppliers

Suppliers refer to the upstream
raw material and service providers
of Syncmold, and are the backing
and essential cooperating partners
of Syncmold.

.Supplier assessment and visit
 (annually)
.Supplier guidance (irregular)
.Exchange meeting (irregular)

Strategic Procurement Center/Ms. Tseng
ella@fzfulfil.com

.Quality, price, delivery date
.Environmental protection
.Supplier management

2.2 Supplier relationship

  Government agency

We strictly comply with the
government laws and regulations,
and also actively cooperate with
the national policies in order to
plan the corporate sustainable
strategies prospectively in greater
extend.

.Market Observation Post System
 disclosure and declaration (instant)
.Official document communication
 (instant)

General Administration Division/Ms. Lee
government@syncmold.com.tw

.Legal compliance
.Labor management relationship

1.3 Corporate governance

3.2 Protection of rights
  and interests

  Community group

Based on the understanding of the
local area through local
community groups, our return and
feedback action are able to
actually satisfy the local needs
and to create a fortune
environment suitable for living
and co-existence.

.Sponsorship to community activities
 (irregular)
.Public welfare and charity activities
 (irregular)

Chairman's Office/Mr. Huang
+886-2-6621-5888

.Community care
.Feedback to society

4.1 Social care and
  feedback

4.2 Local participation

 
 
 
9F., NO. 168, JIANKANG RD., ZHONGHE DIST., NEW TAIPEI CITY, TAIWAN
+886-2-6621-5888
+886-2-6620-0888
sales@syncmold.com.tw
 
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